• Operating System Not Found Windows 7
• Windows 7 Will Not Do Updates
• Windows Update Service Not Working …
• Windows 7 Update Not Working

I found out via another forum’s post that there’s another past Windows 7 Update for x64 based systems that needs to be installed (KB3161608) properly which worked for my situation; rather than the one mentioned in method 2.1 above. However, w/o disabling Windows Update Agent prior to installing/running, it won’t install. Feb 28, 2017  Hi, Just wondering if anyone could tell me what will affect the version of Windows Update Agent in clients? As I have checked a few Windows 7 SP1 computers here, some having the version of 7.6.7601 (the correct version) while some having the version of 7.6.7600 and 7.5.7601 for their wuaueng.dll in C: Windows System32.

I have no option to install Windows 7 Service Pack 1 (SP1) on my computer. Why is the option to install Windows 7 SP1 missing from Windows Update?

I'm less interested in why the option is missing, and more interested in how to diagnose why the option to install Windows 7 SP1 is being hidden.

Following the suggestions in KB2498452 - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates:

Confirm that Windows 7 SP1 is not already installed and that you are not running a prerelease version of Windows 7 SP1

I am not already running SP1, or a pre-release SP1:

Check for pending updates Update 976902 may have to be installed on your computer before Windows 7 SP1 will be offered in Windows Update.

Operating System Not Found Windows 7

I already have 976902 installed:

Verify that an incompatible version of SafeCentral is not installed on your computer Windows SP1 may not appear in Windows Update if certain versions of SafeCentral are installed on your computer. SafeCentral is a security program that is manufactured by SafeCentral, Inc.

I do not have SafeCentral installed (I've never heard of such a thing):

Check whether you have Intel integrated graphics driver Igdkmd32.sys or Igdkmd64.sys and whether you upgraded the driver

I do not have an Intel GMA:

Make sure that you did not use vLite to customize your Windows 7 installation

I did not use vLite to customize my Windows 7 installation. Again, I've never heard of such a thing.

Update One:

Here's proof that I've checked for updates 'today' (3/2/2011):

And that I'm not being presented the option of installing SP1 (I dispatched an update to Silverlight and a fix for Internet Explorer 9 being hosted in a Direct2D or Direct3D application; so updates themselves do work):

Update Two:

I tried the Windows Update Troubleshooter:

Windows 7 Service Pack 1 is still not available.

Update Three:

Here is the tail end of windowsupdate.log. It speaks of Evaluating application rules:

Found 2 updates and 65 categories in search; evaluated appl. rules of 1324 out of 1832 deployed entities

These must be the rules that say I'm not allowed to see in SP1:

Here's the view from Device Manager (including hidden devices) showing I have just one graphics card:

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If I do have a second video adapter, Windows doesn't know about it. And if a second video adapter was preventing Windows Update from offering me from Service Pack 1, then it should be visible is some log file somewhere.

I'm less interested in why the option to install Windows 7 SP1 is missing, and more interested in how to diagnose why the option to install Windows 7 SP1 is being hidden.

The KB article says that SP1 will not be offered if your machine doesn't meet some secret special criteria. How can I discover what that secret criteria is? I presume it is logged somewhere.

Nor am I particularly interested in a direct download link. I want to learn here. I want to be able to diagnose (i.e. in the future) why an update is not being offered.

I'm a superuser here. Rather than others coming up with a checklist of things to try, I want to be able to come up with the checklist.

Windows 7 Will Not Do Updates

Peter MortensenIan BoydIan Boyd

6 Answers

Are you sure you do not have the mentioned version of the Intel Graphics driver installed? It might be disabled so it does not show in DxDiag.

In my case this was the reason for SP1 not being offered by Windows Update. I once used the onboard graphics so the Intel driver was installed at some time. Then I added a PEG graphics card and disabled the onboard device. So the driver was present but could not show up in DxDiag. I enabled the onbord graphics card again in bios and after rebooting Windows Update found an update for the Intel driver. I installed it and after rebooting and searching for updates again SP1 was offered as it should.

OP Update: This turns out to be the answer. Even though i didn't have the Intel GMA adapter 'installed' i did have the 'old' driver on my system. Disabling my nVidia PCI Express video card in the BIOS, and enabling the built-in (Intel) adapter, and the Intel graphics card was then installed in Windows:

A check of available updates in Windows Update showed me an update to the driver for my Intel GMA graphics adapter:

Applying the update, restarting, and now i have Windows 7 Service Pack 1 available on Windows Update:

It's unfortunate that no Windows Update Log, or the Event Log, showed that the presence of an old version of a driver is preventing the publishing of an update. i would have hoped that the issue could have been debugged, rather than inferred.

Ian Boyd

Microsoft was providing SP1 group by group during it's initial release to keep from DDOS and too many people downloading at once which is normal for large deployments like this one. So that might still be in effect (not sure though)

One thing I did notice was some people were having to manually 'check for updates' in order for it to be listed. I don't know if this was 'by design' for SP1 or if it's because it's not considered a Push deployment update (push deployments automatically update when the user sets up Microsoft Update for auto download/auto install). Major releases like Service Packs generally do not get a push deployment by Microsoft until a year after it's released. This is due to Microsoft providing businesses time to insure SP1 works with all their software. This was done for SP1 and SP2 of Windows Vista and SP 1,2 and 3 of Windows XP. It was done for SP 4,5 and 6 on Windows 2000 but not on SP 1,2 and 3 of Windows 2000. It was never done for previous versions of Windows as they did not receive SP updates.

Your update catalog could be corrupt, to reset the Windows Update Catalog, there is no way to diagnose this other than to reset it, then try Windows Update again.

Follow the instructions in this link, use the 'Let me fix it myself' section

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Ignore the 'Applies to' section if you have windows 7, it works for W7 also.

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Edit:

Free Windows Update support from Microsoft via email

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MoabMoab

The quickest and easiest repair option is the Windows Update Troubleshooter. Open Control Panel, click in the search box, and type troubleshoot. Click the Troubleshooting link at the top of the search results, then click System and Security, and finally click Windows Update. The troubleshooter runs quickly. On my system, which had no noticeable issues with recent updates, it detected a minor problem and fixed it.

If that Fails try this

Source and full article: Here

Joe TaylorJoe Taylor

That's really odd and no doubt frustrating. The only thing I could suggest is to scrub this attempt and maybe try to get it from the site directly: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda if you haven't tried that already.

Even though you don't know what vlite is about (I didn't either, but this solved my problem), search for this key in the Registry:

If you find it, just delete it (and all other 'child' keys). That solved my problem after hours (days?) of searching and wondering what was wrong, in which I included some not-so-smooth repair installs (all of them unsuccesful), several sfc /scannow (maybe 15 in different moments?) which did not solve it either, or even copying some files from installation DVD to WindowsSystem32DriverStoreFileRepository and to Windowswinsxs, as recommended in some forums around.. Nothing but erasing that key solved it.. So give it a check ;)

protected by Community♦Jun 17 '11 at 4:32

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I see that an update was installed automatically even though my preferences for Windows updates are: 'Check for updates but let me decide whether to download and install them'.

What's new is old:

<QP>
Anytime the Windows Update agent is turned on, Windows Update will take care of updating itself. Windows Update is considered “on” when anything other than “Never check for updates” or “Turn off Automatic Updates” is selected. What this means is that if you’ve selected “install updates automatically,” the update to the Windows Update client will install automatically. You may also notice that Windows Update will also automatically download and install updates necessary for the Windows Update client to function properly if you’ve chosen a different setting, like setting 2 (“Automatically Download Updates”) or setting 3 (“Automatically Check for Updates”). [emphasis mine] This is done in order to ensure that a system will continue to notify the user about available updates.
The Windows Update client does not download or install infrastructure updates if the user has selected setting 4 (“Off”). In other words, if a [Windows 7 or] Windows Vista user selects “Never check for updates,” (or if a Windows XP user selects “Turn off Automatic Updates”), the user will not receive Windows Update client infrastructure updates unless they choose to manually install it from Windows Update.
</QP>
Source: http://blogs.technet.com/b/mu/archive/2008/07/03/upcoming-update-to-windows-update.aspx

<EDIT>

Windows Update Service Not Working …

cf. http://support.microsoft.com/kb/949104

Windows 7 Update Not Working

cf. http://msdn.microsoft.com/en-us/library/windows/desktop/aa387285(v=vs.85).aspx
</EDIT>